CIBA Solutions - Intranet Evaluation

CIBA Solutions
Intranet & ERP support: assessment, strategy development and implementation.


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Intranet & end user support evaluation

Have you ever wondered how good your intranet or performance support system is? What your end users think of it? How it can be improved?

CIBA Solutions provide three types of evaluation - survey & heuristic evaluations for subjective data & usability testing for more objective information.

Web evaluation

Using our web based benchmark surveys, you can determine how well your systems help your users to:

Complete business tasks
Access data & information
Manage knowledge
Be aware of organisational changes
Collaborate with each other
Suggest improvements & ideas
Understand organisational values

Heuristic evaluation

An experienced CIBA Solutions staff member spends a day reviewing your performance support systems against generic objectives.

We then produce a report suggesting ways your intranet or other support system can be improved in terms of:

Task completion & workflow
Information design
Knowledge management
Change management
Maintainability
Navigation
Look & feel

Usability testing

Usability testing provides objective data that can complement data obtained from a survey or heuristic evaluation. On-site usability testing involves:

Developing typical user scenarios
Recording the success of users in completing these scenarios
Analysing the results and recommending plans for improvement