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Summary WIC Participation Date: 7th June, 2009 Company: CIBA Solutions Location: Melbourne, Australia Industry: Services/Consulting Number of employees: 5 Intranet Owner (Role): Intranet Manager Intranet technology: SharePoint Intranet team: Intranet Manager (Andrew Wright)  |
Interview with:
Andrew Wright (Intranet Owner) What do you think staff like most about your intranet? Being able to access it from anywhere in the world. Able to complete any business task online. Able to post a question and get a response from other consultants. Able to access a repository of completed documents like case studies & presentations. What are its most popular uses & features? The repository of completed deliverables. The 'I would like to' page where staff can find out how to do any task within the organisation. How does your intranet add value to the business? All our organisation's intellectual property is on our intranet. The core of our business is information and knowledge, so in effect the intranet is like our bank. If you spend 6 weeks developing an intranet strategy, you want to be able to use that research again if possible. How do you make sure the intranet continues to meet your staff needs? We have a continuous feedback method where people can suggest changes to the intranet. These changes are recorded in a change request log and evaluated on a regular basis. We also conduct regular surveys and run focus groups about how we can improve the intranet. How do you measure the success of your intranet? We participate in the Worldwide Intranet Challenge (WIC) every 6-12 months and measure our improvement. We have a range of statistics we also measure such as volume of content, page requests, and number of case studies. What are your plans for the future? To automate more business processes. To continue adding content to our information repository. To develop a process for integrating content developed through collaboration into our formal information taxonomy. What do you see as your biggest challenges in increasing intranet acceptance and use? Avoiding information overload and ensuring the right content is available at the right time in the right context. What advice can you pass on to other intranet teams? The intranet is always evolving and improving. Managing and integrating these new requirements in a systematic and ongoing basis is integral to a successful intranet. |
Features Home Page  Information Architecture  |